Terms/Policies

Thank you for choosing to visit the wonderful state of Alaska! As long-time Alaskan residents, we take pride in helping visitors make the most of their trip and will do everything we can to ensure your experience is a great one!

We are currently receiving a high volume of reservation inquiries for Summer 2026. At this time, we are confident in our approach to early bookings. In recent years, major franchise rental companies have had to cancel early reservations due to limited inventory, leaving many travelers without vehicles. Likewise, some rideshare platforms have allowed hosts to cancel bookings up to 24 hours before arrival, often without recourse for guests.

At Alaska Adventure Car and Camper Van Rental, we’ve been proud to stand apart by honoring every confirmed reservation. To continue guaranteeing availability, we require a non-refundable deposit ($250 to $500) at the time of booking. Please note that it takes considerable effort and coordination to ensure a vehicle is ready for you upon arrival—no matter the circumstances.

Because airline schedules can change, we’re happy to adjust pick-up and drop-off times, based on availability, at no additional charge. We also strongly recommend purchasing travel insurance for added peace of mind.

When you arrive into Anchorage, you can take a Taxi or Uber to our location at:
3710 Spenard Road, Anchorage, AK 99503

We’re located just two miles from the airport and close to most airport hotels. This convenient setup helps you avoid the 11% airport rental tax. If you prefer, we can arrange a local pickup in the Anchorage area and are happy to provide return transportation to the airport for your departure.

We look forward to helping you explore Alaska and making your adventure a memorable one!

Warm regards,
The Alaska Adventure Car and Camper Rental Team

Policies 

• You must be 25 years of age and have a current, valid driver’s license. (we can also rent to younger drivers if you have a full coverage auto insurance policy in your name).
• We do require proof of liability insurance. If you do not have full coverage insurance, we can provide you with our collision damage waiver coverage at an additional charge.
• We include windshield and tire damage coverage for an additional $9.00 per day.
• You may reserve a vehicle by class but things do happen and we do have the right to substitute a similar or larger vehicle at no additional charge if the reserved vehicle is not available.
• We accept Visa, Master Card, Discover, and American Express. We require a credit card to hold the reservation. Note that there is a 5% Credit Card Courtesy Fee. (can be waived if you pay with cash or check).
• We do have certain Road Restrictions and our vehicles are GPS equipped.  We do not permit driving on unpaved/gravel roads, Specifically the Dalton Highway north of Fairbanks, Petersville Road, and all roads in Canada ($500.00 penalty charge per day for the rental).   Travel on the Denali Highway and the McCarthy road can be done with prior authorization, we do charge a $250.00 fee for vehicle inspection and additional cleaning. Please advise us when you make the reservation or pick up the vehicle for prior authorization.
• Reservation change fees may apply for changes in arrival and departure times and dates that are made less than 30 days from arrival, depending upon availability.
• We do not refund early returns.
• Mechanical Problems: Our vehicles are carefully maintained and fully serviced before every rental. However, if you experience any mechanical issues while on the road, don’t worry—many problems can be resolved quickly with a simple fix. There are numerous reputable service providers throughout Alaska, and we’ll guide you to the closest and most efficient option to get you back on your way as soon as possible. Alaska Adventure Car and Camper Van Rental will cover all towing, parts, and labor costs required for repairs. Please note that we cannot reimburse for time lost or any consequential losses that may result from a delay. If your vehicle cannot be repaired within a reasonable timeframe (typically 3–4 hours), we will provide a replacement vehicle, usually within 6–8 hours. However, if a breakdown occurs due to failure to exercise ordinary care—such as damage caused while operating the vehicle on unpaved roads (including flat tires)—you will be responsible for all costs and damages associated with returning the vehicle to our Anchorage location.
• All of our vehicles are nonsmoking. A $200.00 fee applies if you smoke in any of our cars.
• You must return the vehicle in the same condition that you received it, excluding normal wear and tear. Details of incidental charges can be found on your reservation confirmation.

Our physical location is:

3710 Spenard Road Anchorage, AK 99503

We are located near the airport hotels from the Anchorage Airport.

Office hours are 8 AM until 8 PM. If you need assistance, you can reach us at our phone 907-299-2250.